Copyright © 2008-2009 Service Pro Direct. All Rights Reserved. Terms & Conditions | Privacy Policy
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ServicePro Direct, LLC (“Service Pro”) is committed to protecting the online privacy of visitors to our website. The privacy policy set forth below (this “Policy”) applies only to the website and online services provided by serviceprodirect.com. The purpose of this Policy is to inform you about the types of information we gather about you when you visit our website, how we may use that information, and how we disclose it to third parties. By using our website, you are accepting the practices described in this Policy.
At various locations on our website, such as in registration forms, surveys, and polls, we may request that you supply us with "personal information," such as your name, email address, mailing address, home or work telephone number. For service professionals and contractors (“Service Professionals”) this may also include your credit card number and other personally identifiable information. Although you do not have to provide us with any information to visit our website, you may not be able to fully utilize all of the services on our website if you choose not to provide certain information. If you do choose to give us personal information through our website or in some other manner, we will collect and retain that information.
When you use our website, we may also collect "non-personal information." We consider “non-personal information” to be information that, by itself, cannot be used to identify or contact you personally, such as demographic information (your age, gender, income, education, profession, etc.). Non-personal information may also include technical information, such as your IP address, the type of browser you are using, the websites you visit immediately before and immediately after you visit our website, and other anonymous data involving your use of our website. Non-personal information may also include information that you provide us through your use of our website, such as the terms you enter into the search functions of our website. We reserve the right to use or disclose non-personal information in any way we see fit.
We may also periodically obtain both personal and non-personal information about you from our business partners, contractors and other third parties.
We may also collect and store personal information about other people that you provide to us. If you use our website to send others (friends, relatives, colleagues, etc.) information that may interest them through our system, we may store your personal information, and the personal information of each such recipient.
We may use "cookies" to enhance your visits to our website. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Cookies do not store personal information about you, unless you knowingly provide it. Cookies can store non-personal information, such as what websites, pages, or advertisements your browser has accessed. We may use cookies to store information and personalize your experience with our website. For example, cookies allow our website to recognize your browser as a previous visitor, and thus save and remember any preferences that may have been set while you were previously browsing our website. Our cookies can also store your password, personalize pages, and keep track of selections, such as your time zone and episode selections.
You do have control over cookies. Most browsers can be set to notify you when a cookie is being placed on your computer. Most browsers can also be set to refuse to accept cookies, although this may affect your Internet experience. You can also erase cookies that are already on your computer. For more information about working with cookies, you should consult your user manual, FAQ, or "help" function of your specific browser and operating system software.
We also may use "web beacons" (also often referenced as "clear GIFs", "clear pixals", "web bugs", "1x1 GIFs", or "1x1 pixals") which are tiny graphic image files, imbedded in a web page in GIF, jpeg or HTML format, that provide a presence on the web page and send back to its home server information from your browser, such as the IP address, the URL of the page on which the web beacon is located, the type of browser that is accessing the site and the ID number of any cookies on your computer previously placed by that server. We may use web beacons, or other similar technologies, to collect non-personal information about your use of our website and the websites of selected sponsors and advertisers, and your use of special promotions or newsletters. The information collected by web beacons allows us to statistically monitor how many people are using our website and selected sponsors' and advertisers' sites. Our web beacons are not used to track your activity outside of our website or those of our sponsors'. We do not link non-personal information from web beacons to personally identifiable information without your permission.
We use your personal information to provide you any services that you may request or require, to communicate with you, to provide you with customer support. We use aggregated non-personal information about our users to understand our website's demographics, such as the percentage of male and female users, the geographic distribution of our users, the age ranges of our users, a combination of these or other demographics. We may also use the personal or non-personal information we collect to analyze how our website is being used, and to improve the content of our website and the services we offer, and marketing and promotional efforts.
We may communicate with you by e-mail, postal mail, telephone and/or mobile devices or send newsletters about products or services that may be of interest to you either from us [or other third parties.
In addition to the uses outlined above, we will use certain information we collect about Service Professionals, both personal and non-personal, to perform background screening of, which may include the use of third party services and disclosure of your information to such third parties.
For Service Professionals, we may use financial information or payment method to process payment for any purchases made on our website, enroll you in the discount, rebate, and other programs in which you elect to participate, to pre-qualify you for credit card and other offers that you might find of interest, to pre-qualify Service Professionals to participate in our contractor network, to protect against or identify possible fraudulent transactions, and otherwise as necessary or desirable to manage our business.
You will have the opportunity to subscribe to an electronic newsletter that will send information about our website or our advertisers to your email address. However, we will provide you with the option to change your preferences and opt-out of receiving those communications. You may request at any time that we not send the newsletter to you in the future by clicking the "unsubscribe" link which is included at the bottom of any email that you receive from us. If you unsubscribe, we will make reasonable efforts to discontinue these email communications as soon as practicable.
The security of your personal information is important to us. We maintain physical, electronic, and procedural safeguards to secure your personal information. However, there is always some risk in transmitting information electronically. The personal information we collect is stored within databases that we control. As we deem appropriate, we use security measures consistent with industry standards, such as firewalls and encryption technology, to protect your information. However, we cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet.
Any questions you may have regarding this Policy, the accuracy of your personal information or the use of your personal information, or any requests that we correct, update, or remove your information in our databases, should be directed via email to accounts@serviceprodirect.com, or via regular mail to:
Service Pro Direct, LLC
4 Carriage Lane, Suite 403
Charleston, SC
29407
After receiving a request to change your information, we will make reasonable efforts to ensure that all of your personal information stored in databases we actively use to operate our website will be updated, corrected, changed or deleted, as appropriate, as soon as reasonably practicable. However, we reserve the right to retain in our archival files any information we remove from or change in our active website databases. We may retain such information to resolve disputes, troubleshoot problems and enforce our terms and conditions of use. In addition, it is not technologically possible to remove each and every record of the information you have provided to us. A copy of your personal information may exist in a non-erasable form that will be difficult or impossible for us to locate.
Except as set forth in this Policy, we do not share your personal information with any non-affiliated third party without your permission. We may disclose aggregate information, such as demographic information, and our statistical analyses to third parties, including advertisers or other business partners. This aggregate information does not include your personal information.
We may share your personal information with certain businesses that are controlled by us, or under common control with us (our "Affiliates"), such as websites operated by our Affiliates or other businesses of Service Pro, so that they and we can offer you products and services that may be of interest to you. Please refer to our Affiliates' privacy policies for details regarding how they handle your personal and non-personal information.
We sometimes engage unaffiliated businesses to assist us in providing you certain services. For example, we may use third parties to provide advertising, marketing and promotional assistance, provide email services, or facilitate our online services. In those instances, we may share your personal information with them. We require these companies to use your personal information only to provide the particular product or service and do not authorize them to use your personal information for any other reason.
When you make purchases, reservations or engage in promotions offered through our website or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, etc. When you elect to engage in a particular merchant's offer or program, you authorize us to provide your email address and other information to that merchant.
We match your information and service request against our list of Service Professionals. When you submit a service request through our website, you consent to our providing your personal information and request to the Service Professionals we match with your request. Sharing this information with Service Professionals allows them to contact you using the e-mail address or other contact information you provided. In addition, we have other approved contractual partners that fulfill service requests, or that utilize their own Service Professionals to supplement our network, and we share your information with them, subject to contractual confidentiality restrictions, in order to attempt to provide the services requested. We may also release information to collection and/or credit agencies for past due Service Professional accounts.
From time to time we may share our postal mailing list with selected providers of goods and services that may be of interest to you. If you prefer not to have us share your postal mailing information with these selected providers, you can notify us at any time by emailing us at accounts@serviceprodirect.com.
As our business continues to develop, we may buy, sell or combine with other businesses. If so, personal and non-personal information that we or other businesses have collected will likely be transferred as part of the transaction. If we sell our business, we will attempt to ensure that requests made of us regarding email communications will be honored.
We use third-party advertising companies to deliver specific advertisements to you, which appear on pages throughout our website. These companies collect non-personal information about your visits to our website and other websites in order to provide advertisements about products and services that may be of interest to you. These companies may also aggregate your non-personal information for use in targeted advertising, marketing research, and other similar purposes. These companies may place their own cookies on your computer. If you want to prevent a third-party advertiser from collecting and using this information, you may visit each third party advertiser's website directly and opt-out. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the "privacy" link typically located at the bottom of the webpage you are visiting.
We may disclose personal information when we are required or requested to do so by law, court order or other government or law enforcement authority or regulatory agency; to enforce or apply our rights and agreements; or when we believe in good faith that disclosing this information is necessary or advisable, including, for example, to protect the rights, property, or safety of Service Pro, our users, or others.
You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our website because such information may be required in order for you to register as a member of our contractor network, to use our services, purchase products or services or initiate other transactions on our website.
At any time a consumer user can choose to no longer receive commercial or promotional emails or newsletters from us by accessing your user account and opting out. You also will be given the opportunity, in any commercial e-mail that we send to you, to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them.
If you prefer not to have us share your postal mailing information with these selected providers of goods and services that may be of interest to you, you can notify us at any time by emailing us at accounts@serviceprodirect.com.
We may provide areas on our websites where you can post information about yourself and others and communicate with others, as well as post reviews of products, establishments, contractors, and the like, or upload content (e.g. pictures, videos, audio files, etc.). Such postings are governed by our Terms and Conditions of use. In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you may not be able to edit or delete such information.
Our website is not designed for use by children without their parent's supervision. If you are under 18, you may use our website only with the involvement of a parent or guardian. We ask that anyone under the age of not submit any personal information through our website. We do not knowingly collect any personal information from children under the age of eighteen, and therefore we do not knowingly distribute such information to third parties.
Our website may contain links to other websites, including websites directed to children. We have no control over the privacy practices or the content of any of our business partners, advertisers, sponsors or other websites to which we provide links from our website. You should check the applicable privacy policy of the website sponsor when linking to other websites.
This Policy is intended to cover collection of information on our website from residents of the United States. If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.
If you are a California resident, you have the right to receive: (a) information identifying any third party companies to whom we may have disclosed, within the past year, personal information pertaining to you and your family for that company’s direct marketing purposes; and (b) a description of the categories of personal information disclosed. To obtain such information, please email your request to accounts@serviceprodirect.com.
We reserve the right to change this Policy at any time, and will post any changes to this Policy as soon as they go into effect. You are bound by any minor changes to the policy when you use the site after those changes have been posted. Please refer back to this Policy on a regular basis. If, however, we are going to use users' personally identifiable information in a manner materially different from that stated at the time of collection we will notify by posting a notice on our website for 30 days.
Copyright © 2008-2009 Service Pro Direct. All Rights Reserved. Terms & Conditions | Privacy Policy